Privacy policy

Effective November 12, 2026. This notice describes how Nurvoguild handles personal information when you visit nurvoguild.store, make a purchase or contact us.

Information we collect

We collect the information you provide, such as your name, email, telephone number, billing and shipping address, order details and support correspondence. If you create an account, we store your account information and purchase history. The website also processes technical information such as IP address, browser and device details, pages requested and essential cookie identifiers.

How information is used

We use this information to operate the store, process and fulfill orders, provide receipts and support, maintain accounts, prevent fraud, protect the website and comply with recordkeeping obligations. If you separately agree to marketing, you may withdraw your consent using the unsubscribe mechanism or by emailing us.

Payments and service providers

Payments, when enabled, are handled by the payment providers offered at checkout. They process payment data under their own privacy terms; do not send card numbers to us by email. We share the information needed to provide services with hosting, email, fulfillment, delivery and payment providers. We may disclose information when legally required, to respond to lawful requests or to protect rights and safety. We do not offer customer personal information for sale.

Cookies

Essential cookies support the shopping cart, checkout, account sessions and security. You can control cookies in your browser, although blocking essential cookies may prevent shopping features from working. Any optional analytics or advertising tools require their own applicable notice and choices before use.

Retention and security

We retain information as needed for orders, service, accounting, legal obligations and dispute resolution, then delete or de-identify it when no longer required. We use HTTPS and appropriate access controls. No transmission or storage method can be guaranteed completely secure.

Your choices and rights

Depending on where you live, you may request access, correction, deletion or a copy of your information, object to or restrict certain uses, or withdraw consent. California residents may have additional rights under applicable law, including rights concerning sale or sharing and non-discrimination. We will evaluate requests under the laws that apply to our business and may need to verify your identity. You may contact an appropriate privacy authority where available. Essential transaction and legal records may be retained when an exception applies.

Children and international processing

The store is intended for adults and is not directed to children under 13. Contact us if a child has provided personal information. Service providers may process information in countries with different data protection rules; applicable safeguards and legal requirements govern those transfers.

Updates and contact

We may update this notice, with the effective date shown above. For privacy requests contact support@nurvoguild.store or write to Nurvoguild, 3770 W Princeton Ave, Fresno, CA 93722, United States.