Returns & refunds

US returns

You may request a return within 30 calendar days after delivery. Items must be unused, in original condition, with attached tags and original packaging. Email support@nurvoguild.store with your order number and the items you wish to return to receive instructions before sending anything back.

Return shipping

For eligible products priced at $99 or more, a $10 prepaid return-label fee is deducted from the refund when you use a label supplied by us. For other change-of-mind returns, you are responsible for return postage unless we confirm otherwise. Contact support for Hawaii, Alaska or military-address returns. Use a trackable service and retain proof of shipment.

Damaged, defective or incorrect items

Contact us promptly with your order number and a description or photographs of the issue. We will review the problem and arrange a replacement, repair or refund as appropriate. Reasonable return shipping costs for our error or a confirmed defect are covered by us. No change-of-mind label fee applies to these cases. Statutory rights remain unaffected.

Refunds and exchanges

We inspect returned items and notify you of the outcome. Allow up to 14 days after receipt for return processing. Approved refunds go to the original payment method; your bank may require additional time to post the credit. Original shipping charges are not refunded for change-of-mind returns except where required by law. To exchange, return the original item and place a separate order.

Conditions and exclusions

This policy applies only to purchases from nurvoguild.store. We may decline a voluntary return that is used, incomplete or damaged after delivery, and will explain the reason. Do not send returns to a manufacturer or another retailer. For any permitted international order, contact support for applicable instructions; mandatory local cancellation and consumer rights take precedence.

Cancellations

Email us as soon as possible. We will try to cancel an unshipped order, but cannot guarantee cancellation once fulfillment has begun. If it has shipped, follow the return process.